1.1 Kerry Crauser Interiors is a close corporation incorporated and registered (under registration number 2002/086686/23) in accordance with the laws of the Republic of South Africa, with our principal place of business at 3A Coleen Road, Morningside, Sandton, Gauteng (“we”/”us”/”our”).
1.2 We take our obligations for the processing of personal information very seriously and we are committed to protecting your, our client’s (“you”/”yours”), privacy.
1.4 We take all reasonable measures to protect your personal information and personal data and to keep it confidential.
1.6 We are a “responsible party”, as defined in the Protection of Personal Information Act No. 4 of 2013 (“POPI”) and we have appointed Tia-Joan Pretorius as our information officer in terms of POPI).
2. Information we may collect from you
2.1 We may collect and process the following data or information from or about you:
2.1.1 Information which you provide when you communicate with us (by way of email, telephone or otherwise), or personal information (as defined in POPI) which you provide to us.
2.2 Information which you provide by filling in forms on our website. This includes information provided at the time of registering to use our website, subscribing to our service or our electronic and IP updates, posting material or requesting services or ordering goods. We may also ask you for information when you report a problem with our website.
2.3 If you contact us, we may keep a record of that contact.
2.4 We may ask you to complete surveys which we use for research purposes, although you do not have to respond to them.
2.5 Details of transactions which you carry out through our website and of the fulfilment of your orders/purchases.
2.6 Details of your visits to our website including, without limitation, traffic data, location data, weblogs and other communication data.
2.7 Where you provide us with personal information of a third party data subject (for example, your company), you warrant that you have obtained all necessary consents from that data subject, including its consent for you to share its personal information with us.
2.8 You agree to provide accurate, truthful and current information, and not to impersonate or misrepresent any person or entity or falsely state or otherwise misrepresent your affiliation with anyone or anything. Failure to adhere to this requirement will entitle us to take the appropriate steps.
2.9 The supply of your personal information is voluntary, however you acknowledge that we cannot complete or provide all services to you if you do not wish to supply that personal information.
3. Categories of personal information we may process
We may process the following categories of personal information about you:
- Personal identifiers, for example, name, surname, passport or national identity number.
- Contact details, for example, correspondence address, telephone number or email address.
- Client details, for example, details of individuals instructing us, employer details, personal information in any communication (including, without limitation, electronic correspondence and telephonic discussions), documents, evidence or other materials which we process in the course of providing our services; meeting details (including attendance; minutes and so on).
- Consent records, for example, details of any consent you may have given us (including, without limitation, the date, time and manner of consent and any related information).
- Financial information, for example, billing address, payment method, bank account number or credit card number, invoice records, payment records, SWIFT details, IBAN details, payment amount, payment date, and proof of payment.
- Data relating to website visits, for example, traffic data, location data, weblogs, your IP address, operating system, browser type, and other communication data.
4. IP addresses and cookies
4.1 We may collect information about your computer, including where available, your IP address, operating system, browser type and Internet service provider, for system administration and to report aggregate information to our business partners and service providers. This is statistical data about our users’ browsing actions and patterns and does not identify any individual.
4.2 For the same reason, we may obtain information about your general internet usage by using a “cookie file” which is stored on the hard drive of your computer. “Cookies” refers to information which is sent from our website to your hard drive where it is saved and contains information to personalise your experience on our website. In this way, the next time you use our website, we will know who you are and that you have visited our website before. Cookies help us to improve our website and to deliver a better and more personalised service. They also enable us to:
4.3 Estimate our audience size and usage pattern.
4.4 Store information about your preferences and allow us to customise our website according to your individual interests.
4.5 Speed up your searches.
5. How your information is used and disclosed
5.1 We use information collected from you or from a third party or held about you to:
- ensure that content from our website is presented in the most effective manner for you and for your computer.
- provide our services.
- provide you with information about products or services which we think may interest you.
- carry out our obligations in terms of any contracts entered into between you and us.
- respond to any queries you make.
- allow you to participate in interactive features of our website.
- notify you about changes to our services.
- maintain our internal administrative or client relationship management systems, including the use of third party IT outsourced providers.
- carry out and manage our business operations and activities.
- carry out quality and risk management reviews and legal reporting obligations.
- in aggregate form, for internal business purposes including, for example, generating statistics and developing our strategic and marketing plans;
- assist us in any future dealings with you.
5.2 We may also use your information, or permit selected third parties to use your information, to provide you with information about goods and services which may be of interest to you and we or they may contact you about these by post, telephone or e-mail.
5.3 If you are an existing client, we may contact you by electronic means with information about goods and services similar to those which were the subject of a previous transaction with you.
5.4 We may exchange information with other parties for the purposes of fraud protection and credit risk reduction.
- We may disclose your personal information to third parties:
5.5.1 if we are under a duty to disclose or share your personal information in order to comply with any legal obligation.
- to protect our, our other clients’ or third parties’ rights, property or safety.
- to assist us in providing you with our service or products.
5.6 We will be entitled to disclose your personal information to those of our affiliates, agents, advisors, employees or third party service providers and suppliers who assist us to interact with you via our website, mobile communications or email, and need to know your personal information in order to do so properly and efficiently. We will ensure that all those persons are bound by appropriate and legally binding confidentiality and non-use obligations in relation to your personal information.
5.7 If we are required to disclose your personal information due to legal or regulatory requirements, we reserve the right to do so as required in order to comply with our legal obligations, including, without limitation, to complying with court orders, warrants, subpoenas, service of process or discovery requests.
5.9 We do not exercise control over third parties’ privacy policies and you should refer to their privacy policies to establish how they protect your privacy.
6. Protection of your personal information
- To protect your personal information, we will:
- treat it as strictly confidential;
6.1.2 take appropriate reasonable technical and organisational measures to keep it secure and protected against unauthorised or unlawful processing, accidental loss, destruction, damage, alteration, disclosure or access;
- promptly notify you if we become aware of any unauthorised use, disclosure or processing of your personal information;
- upon your request, promptly return or destroy any and all of your personal information in our possession or control (subject to any legal obligation on us to retain it).
7. Storage of your personal information
7.1 All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our website, you are responsible for keeping this password confidential.
7.2 As you know, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal information, we cannot guarantee the security of your information transmitted to our website and any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
8. Cross border transfer
9. Your rights
9.1 You have the right to object to the processing of your personal information.
9.2 You have the right to access your personal information, including to correct factual errors, review or update information. Your request can be made by sending an email to us at firstname.lastname@example.org. Any access request may be subject to a fee to meet our costs in providing you with details of the information we hold about you.
10. Links to other websites
Our website may, from time to time, contain links to third party websites. If you follow a link to any of those websites, please note that we do not accept any responsibility or liability for their privacy policies. We do not exercise control over third parties’ privacy policies and you should refer to their privacy policies to establish how they protect your privacy before you submit any personal information to their websites.
13. Applicable law
14. Copyright warning
The Copyright Act No. 98 of 1978, governs the making or printing of copies or other reproductions of the content of our website. No part of our website nor any content contained on our website may be copied or reproduced in whole or in part without our prior written consent. All rights are reserved.